Knowledge Base · Measurement
How often should a team review its metrics?
On two rhythms. The team looks at its KPIs daily, on the huddle board and in a short daily huddle of about 15 minutes. Leaders and teams then hold a fuller operational review monthly or quarterly, using a rubric to score performance, analyse trends, and agree concrete actions for the next cycle. Goals are also refreshed regularly.
The daily rhythm belongs to the team. The huddle board is updated daily, and the team gathers around it for a huddle of no more than 15 minutes. Each person shares what they are working on, what they have accomplished, and any obstacles in the way. That daily look keeps the KPIs in front of the people who can affect them, and it surfaces problems while they are still small.
The deeper rhythm is the operational review. The chapter says to conduct these reviews regularly, monthly or quarterly. In the review, leaders and teams go through performance against the KPIs, analyse trends, and judge how well improvement efforts are working. A rubric, a scoring guide that defines what good looks like at each level of performance, keeps that judgement consistent. The review ends with concrete action plans for the next cycle, which is what turns the meeting into a feedback loop rather than a report.
Targets run on a rhythm too. The chapter's own examples are quarterly: at a Fortune 100 insurer, each site's CI maturity score was assessed with a goal of improving it by five points every quarter. And goals in general should be reviewed and refreshed regularly, so they stay relevant and challenging instead of fading into the background.
Related questions
- How do I make performance visible to my whole team?
- What is a feedback loop, and why does it matter?
- What is a KPI, and how do I choose the right ones?
Source: Continuous Improvement in the Workplace, Ch. 5 (Measuring Success and Ensuring Sustainability).