CI Foundations · Module 4 of 9 · VoC + Gemba + problem statement lesson
Seeing the Work: Surfacing the Real Problem
Capture the Voice of the Customer, go to the real place of work, map the process, and write a problem statement without smuggling in a solution.
The full lesson — training material, visual summary, coach questions, key takeaways, and the Apply It Today exercise — is on this module page. Lessons are open; enrollment in the free course is recorded on the course page.